Any questions about the mobile payment feature are answered below:

Who can view payouts and payment gateway?

Users who are nursery admins and above can see the financial information.

Which parent app users can view and use the mobile payments feature?

Only accounts set as the primary bill payer and finance contacts can access BE Paid.

Who should connect to Stripe?

We recommend that the nursery owner sets up the stripe account, as it requires some detailed financial information to set up.

I set up my Stripe account but it is not working yet, why?

Pending verification check.

If you are having issues with Stripe, please visit [https://support.stripe.com]

I am getting an error on the payment gateway that my account is missing information. How do I fix this?

Once a new payment method is activated in the payment gateway settings you may need to update some of your account information for it to work. The connected accounts status will show as 'Restricted'. Click on the link to see your Stripe account and add the information that is required.

I wish to stop using the mobile payment feature, how do I switch it off?

To disconnect from Stripe, you will need to deactivate the payment methods to ensure no new payments are added. You must then wait for the ongoing payments to be processed and paid out. You will then be able to proceed with disconnecting your account.

Which parent app users can view and use BE Paid?

Only accounts set as the primary bill payer and finance contacts can access BE Paid.

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