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Clearing Cache & Cookies

Learn how to clear cache and cookies in Chrome or Safari to fix loading issues and sign in smoothly to your Blossom account.

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Written by Emily Greenberg
Updated over 2 weeks ago

🔧 How to Clear Cache and Cookies

If you're experiencing issues logging into Blossom, pages or images not loading properly, or outdated information appearing, it may be time to clear your browser’s cache and cookies. This process helps remove old data that can interfere with how Blossom loads.

🧠 Why Is This Important?

Your browser saves bits of websites (like images and settings) to help them load faster the next time you visit. Over time, this saved data can cause problems—especially when sites like Blossom update. Clearing cache and cookies gives your browser a fresh start.

đŸ’» Clear Cache and Cookies on Google Chrome

  1. Open Chrome.

  2. Click the 3 dots in the top-right corner.

  3. Select History > History.

  4. Click Delete browsing data on the left-hand side.

  5. Click the Advanced tab.

  6. Set Time range to All time.

  7. Tick the following boxes:

    • Browsing history

    • Cookies and other site data

    • Cached images and files

  8. Click Delete data.

Once cleared, open Chrome again, enter your nursery URL, and log in to Blossom.
You will be prompted to authorise your device.

đŸ“± Clear History and Website Data on Apple Devices (Safari)

  1. Open the Settings app.

  2. Scroll down and tap Safari.

  3. Tap Clear History and Website Data.

  4. Tap Clear to confirm.

After this:

  • Open Safari and enter your nursery URL.

  • Tap the Share icon and select Add to Home Screen to save Blossom.

  • Open Blossom from your home screen, sign in, and authorise your device.

❓ Need More Help?

If you’ve followed the steps above and still need assistance, feel free to contact our support team — we’re happy to help!

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