If you're seeing a message in your browser that says something like:
"This connection is not private. This website may be impersonating [your nursery's Blossom URL] to steal your personal or financial information."
— don't worry! We understand this can be alarming, but we’d like to reassure you that Blossom remains a secure and trusted platform.
Why This Happens
This message is triggered by your browser (such as Chrome or Safari) when there’s a temporary issue with how it’s verifying the site’s security certificate — the digital “passport” that proves a website is safe and authentic.
This can happen for a few common reasons:
A momentary network or WiFi glitch
Your device's date or time is incorrect
Your browser is out of date
A cached (old) version of the site is being stored
What You Should Do
Here are some quick steps you can take:
Refresh the page
Check your device’s date and time are correct
Try opening Blossom in a different browser or device
Clear your browser's cookies & cache
Ensure you're typing the website correctly:
➤ www.your-nursery.blossomeducational.com🔒The your-nursery part will be different for every nursery.
If the warning still shows after trying the above, feel free to contact our support team and we’ll happily assist you.
Is Blossom Still Secure?
✅ Yes — Blossom is still secure.
All data shared with Blossom is protected by industry-standard encryption, and our team monitors the platform’s security 24/7.
This browser message is not a sign that Blossom has been compromised, but rather that your browser is acting cautiously.
Let us know if you have any other questions. We're here to help!