If you're trying to complete an enquiry form, you may see the message below:
“Your computer or network may be sending automated queries”
This is a security message shown by Google reCAPTCHA, which we use to help keep our forms safe and free from spam or bots.
Don't worry — this isn’t caused by anything you’ve done wrong, and it's usually quick to fix.
Why does this message appear?
Google shows this message when it thinks there might be a lot of automated activity coming from your network. This can happen for a few reasons:
You’re using a shared network, like at work, school, or a public WiFi (e.g. in a coffee shop or airport).
There’s a problem with your browser's stored data (cookies or cache).
Your internet connection has recently made lots of requests to Google services.
You’re using a VPN or privacy tool that hides your IP address.
How to fix it
Here are a few simple things you can try to resolve the issue:
Switch to a different internet connection
If you're using public WiFi, try switching to your mobile data (4G/5G) or a home internet connection.
Turn off your VPN or privacy browser
If you use a VPN or a privacy-focused browser, try turning it off temporarily and then reload the form.
Clear your browser’s cookies and cache
Sometimes old or broken data in your browser can cause this issue. Clearing your cookies and cache often fixes it.
📌Top tip: To find a guide for your device or browser, click here or search for: “How to clear cookies and cache in [internet browser name]”
Try a different browser or device
If you’re still having trouble, open the form on a different device (like your phone) or use a different browser (like Chrome or Safari).