BE Paid: Failed Recurring Payment Runs
The failed recurring payment report provides a list of all recurring payments that have failed. This means nurseries can access the list and easily view which parents may need to be contacted.
How do you access the report?
Finance > Financial Reports > Failed Recurring Payment runs.
Once you have accessed the page, you can filter by the date, room, and payment method.
The payment runs that have failed will then be listed below. The child's name, reference code, payment run date, amount, method, and the account holder's name will all be displayed.
Are you able to export the failed recurring payment runs list?
Yes, absolutely. This can be completed by following the steps below.
Failed Recurring Payment runs > Click the three dots > Export > Select a manager or administrator > Export.
The report will then be delivered to the email of the selected manager or administrator.