Device Settings
Notifications
You will receive a notification when something has been shared from the nursery to the Parent App. A notification will appear on the screen of your device, including smart watches.
I am not receiving notifications.
Please ensure your mobile device notifications are switched on! To do this, follow the steps below.
Iphone:
Settings > Parent App > Notifications > Allow notifications.
Android:
Settings > Apps & Notifications > Notifications > Allow notifications.
Photo Permissions
Android
What option do I select when the following popup appears ‘Allow Blossom to take pictures and record video’?
You will be displayed with Allow, Deny and Deny & don't ask again.
By selecting Allow initially will allow you to take a photo using your camera on the Blossom Parent app.
My phone will not allow me to take a photo using the Blossom Parent app?
To change this please follow these steps:
Settings > Apps > Blossom Parent App > Permissions > Camera > Change from Denied to Allow > This will now allow you to take a photo.
What option do I select when the following pop up appears ‘Allow Blossom to access photos, media and files on your device’?
By selecting Allow initially will allow you to access and upload a photo from your camera roll.
My phone will not allow me to upload a photo from my camera roll, how do I change this?
Settings > Apps > Blossom > Permissions > Storage > Change from deny to allow > This will now allow you to select any photos from your camera roll.
iPhone
What option do I select when the following popup appears ‘United Would Like to Access the Camera’?
By selecting ‘OK’ initially will allow you to take a photo using your camera on the Blossom parent app.
My phone will not allow me to take a photo using the Blossom Parent app.
To change this please follow these steps:
Settings > scroll down to Blossom > Camera > Turn on > this will now allow you to take a photo.
What option do I select when the following popup appears ‘ Blossom Would like to Access your Photos’?
By selecting ‘OK’ initially will allow you to access and upload a photo from your camera roll.
My phone will not allow me to upload a photo from my camera roll, how do I change this?
Settings > Scroll down to Blossom > Photos > Change from Never to Read and Write.