Helping Parents Access their App
How do I resend the Parent App email?
Child > Contact > Scroll down to permissions > Click resend invitation > This will resend an email to the parent inviting them to the Parent App.
What shall I do if they still do not receive the email?
Please ensure the email address is correct by double checking with the contact.
Once you have confirmed the correct email address is being used, please contact our Customer Service Team via our in app help and we will be able to resolve your query.
My parents are not receiving the diary?
First, double check the diary has been sent! To do so click Blossomboard > Send Diary > Select date > Tick the box > Send.