How do I set up BE Paid?
You will need to reach out to Blossom Support to add this feature. Then, you can proceed with the activation below once you have access to the Blossom Payment Gateway:
More > Settings > Finance > Blossom payment gateway > Connect with Stripe.
Blossom has partnered with Stripe to ensure all payments are protected. Once you choose to connect with Stripe, you will be redirected to the sign-up page. Here you simply input all the information required to receive payments. If you run into issues with the Stripe sign-up process, please visit: https://support.stripe.com/
Activating payment types
Once your Stripe account is connected to Blossom, you can activate your payment settings.
Simply switch the toggle to ‘Enabled’ and parents will be able to pay using that method.
You can have either only Card payments switched on, or both Direct Debit (BACS) and Card payments. Due to Stripe limitations, you cannot offer only BACS Direct Debit payments.
Collecting payments
Send invoices to parents as usual. Parents will be notified in the app and via email of their invoice and payment due date.
Recurring payments: Payments are automatically taken on the nursery’s specified ‘Monthly payment date’ (you can amend this in the Blossom payment gateway). You can also view the next 3 recurring payment run dates.
Processing Time: Direct Debit payments can take up to 7 days to process.
Failed Payments: If a payment fails, parents receive an email notification immediately.
Viewing payout status
On the ‘Payouts’ page, you can view money that has been paid, pending, in transit or failed. On this page, you will also find a breakdown of your transaction fees.
Finance > Payouts
You can view your payouts in more detail by following these steps:
Finance > Payouts > click arrow next to payout > view payout breakdown by child, reference, gross, fee, and total.
For more information about payouts, you can refer to this article.
Managing payments & refunds
You can see an overview of all payments made through the Parent App:
Finance > Payments
Under the payment method, you can see whether it was a card or direct debit and if it was paid via the Parent App or added manually by the nursery.
You can show a refund on Blossom if you need to return the payment back to the parent:
Finance > Payments > + Payment > select child > input negative (-) amount > Payment method: Refund > Submit.
How can a parent pay through the app?
Once the Blossom payment gateway (BE Paid) is set up in the nursery platform, parents can access the feature through the Wallet section in the Parent App settings. Here, they can choose and set up their preferred payment method:
Parent App > 3-bar menu > Settings > Wallet > select payment method or set up recurring payments.
Parents can pay via the following methods:
BACS Direct Debit
BACS Direct Debit is recommended as it helps reduce unpaid balances from late payments or expired card details. With Direct Debit, the parent's bank account is automatically charged on the nursery’s specified date. Parents also receive an email confirmation once the payment is processed.
Card payments
Parents can pay using a debit or credit card through a one-off payment or by setting up a recurring payment.
Once a payment is successful, a receipt appears in their account immediately.
If a payment fails, an error message will be displayed, and the card will not be charged.
🌟Parents can save their card details for future payments, making the process quicker and more convenient.