Sending & replying to instant messages from the nursery platform.
Sending instant messages and responding to them on the nursery platform is quick and easy!
How do I send an instant message?
Click the instant message icon in the top right corner > Click the compose icon > Type the child's name > Select the child > Type a message > Send.
How can I add a new paragraph within the text?
Adding a new paragraph to your message will depend on what device you are working on.
Desktop/Laptop (using a keyboard): Press 'alt & enter' or 'shift & enter'.
Tablet: Press ‘return’ on the native keyboard.
Tablet (iPad): Press 'shift and return'.
Top tip: If you press the enter key/or send this will send the message automatically.
How does the nursery know when a parent has sent a message to them?
In the top right corner, the messaging icon will signal the number of unread messages received by the nursery. This number is individual for each user and not for the nursery as a whole.
How do you reply to an instant message?
Click the instant message icon in the top right corner > Click the message you wish to reply too > Type a response > Send.
Top tip: Only child contacts with parental responsibility and parent app access can receive messages and reply.
Why can’t I message a particular child?
There are several reasons why you may not be able to message a particular child:
There are no child contacts with parent app access and parental responsibility.
The child has been archived
The child's room has been archived
The messaging feature has been deactivated for the nursery.