To help personalise the enquiry process to your nursery, Blossom has implemented a number of different settings to allow custom fields.

When you click into the Enquiry Pipeline Settings, you’ll see the process that each enquiry follows.

Some stages — such as New Enquiry and Enrolled — are fixed and cannot be changed, as they are essential for the system to function.

However, you can add, remove, or reorder the other stages to match your nursery’s unique enquiry process. For example, you can add Baby Waiting List, Toddler Waiting List, etc.

The enquiry source section provides a list of different ways a parent has found out about your nursery. This could be anything from word of mouth to a newspaper advert. This list can be customised to help keep track of how people find your business.

The lost reason section provides a list of different reasons why an enquiry could be lost. This could be anything from having no available space to being too expensive for the parent. This list can be customised to help keep track of why people may not be enrolling.

The enquiry source section provides a list of different reasons why someone may be enquiring. This could be due to the parent recently moving to the area, returning to work or because the child has a sibling in the nursery already. This list can be customised to help keep track of why people need to use your nursery services.